Frequently Asked Questions
Everything you need to know about your next home project.
How long does shipping take for heavy machinery?
Standard shipping for power tools and accessories takes 3-5 business days. For heavy machinery or oversized items, delivery typically takes 7-10 business days via our specialized freight partners.
What is the Tool Monster warranty policy?
All products come with a minimum 1-year manufacturer warranty. Additionally, Tool Monster offers a 90-day satisfaction guarantee—if your tool doesn't perform as expected, we will replace it or offer a full refund.
Do you offer bulk discounts for contractors?
Yes, we have a dedicated Pro-Program for contractors and home renovators. Orders over $2,000 may be eligible for volume pricing. Please contact our sales team for a custom quote.
Can I return a tool after I have used it?
We accept returns on lightly used tools within 30 days of purchase, provided they are returned in their original packaging with all included accessories. Please note that a small restocking fee may apply to used power equipment.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also view your order status in real-time by logging into your Tool Monster account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger equipment purchases.